Job Summary (Primary function)
The Product Strategy Operations Manager leads the day-to-day operational and logistical related activities for the execution of Congress Meetings, Speaker Bureau and Multi-Channel Engagement programs across the Oncology / Hematology portfolio.
This role sits on the Product Strategy team and will lead and cross-functionally partner with the individual brand teams to ensure activities are aligned and supported, across the above areas, to ensure support of the overall portfolio strategy. This role will manage third-party vendor partner relationships to ensure superior execution, along with policy and compliance adherence. This is a highly collaborative position, where decisions will be made in a team environment, involving key stakeholders from internal departments and external partners. This position requires extensive contact with stakeholders to secure meeting requirements, communicate effectively to logistics vendors and other third-party vendors; and ensure excellence in operations, on-site execution, and financial reconciliation. This role is responsible for the management and reconciliation of the convention, speaker bureau logistics and multi-channel engagement implementation budget.
Essential Functions of the Job (Key responsibilities)
Cross Brand Convention Activities:
• Operational management and ensuring cross brand alignment on all exhibit-related tasks
• Work across brand teams to understand and incorporate key brand objectives into convention strategy, booth design and booth experience
• Secure appropriate convention presence, exhibit space and advertising opportunities based on brand need
• Association point of contact and management
• Liaise with operations convention lead and exhibit hours and logistic vendors when required
• Cross brand project management and brand advisor for all convention related activities
• Maintain and update conventions plan and roles and responsibilities across brand team
• Budget and reconciliation, relative to conventions
• Manage all communication aspects of respective meetings or conventions to internal attendees, including coordination of various departmental attendees, field sales force, brand team members, and senior management, as appropriate.
Cross Brand Speaker Bureau Operations Activities:
• Operational management of all speaker bureau related tasks including, annual speaker training planning, speaker contracting, speaker management, speaker program exceptions and speaker program audits
• Responsible for the management of third party vendors and associated operational tasks including, speaker nomination, renewal and contracting. Management of annual speaker cap and aggregate spend and contract auditing.
• Development and approval of all materials related to the operations of the speaker bureau and speaker training meetings (i.e. invitations, confirmation letters, etc) for MLR review
• Responsible for all operational aspects of live and virtual speaker training meetings and attend and present as appropriate for on operational content
• Manage and update speaker Bureau SOPs as necessary
• Collaborate with sales team, compliance and legal as appropriate for speaker bureau activities
• Lead the monthly Speaker Bureau Committee meetings
• Ensure appropriate communications to speakers of any relevant operational updates
Cross Brand Multi-Channel Engagement (MCE) Operations:
• Partner with the brand teams on the implementation of websites and email campaigns through Incytes CRM system
• Partner with the MCE operations team to ensure appropriate timelines and implementation on email campaigns and websites based on business and brand objectives
Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required.
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