Unity Audio / Video Support Engineer 

India, Karnataka, Bengaluru 

818540713

What you'll be doing

• Remote and local Troubleshooting and Support: Utilize Bomgar, XIO Cloud, Zoom, and Logitech Sync to diagnose and resolve AV issues in our Zoom Rooms. When AV workload permits, provide support to the IT Support team by assisting with ticket resolution.
• Patch Management and Updates: Ensure all Zoom Room hardware and software components are kept up-to-date with the latest patches and firmware.
• Proactive Monitoring: Monitor the global AV environment for potential problems, using monitoring tools to identify and address issues before they impact users.
• Documentation: Maintain detailed documentation of troubleshooting steps, solutions, and system configurations.
• Collaboration: Work closely with the IT Operations team and other stakeholders to ensure a seamless user experience in our Zoom Rooms. This includes remote testing and support for various in office events. Do we want to include assistance with IT tickets here?

What we're looking for

• Technical Skills: Strong understanding of AV technologies (audio, video, networking, control systems) and experience with remote management tools (Bomgar, XIO Cloud, Logitech Sync).
• Troubleshooting: Excellent problem-solving and troubleshooting skills with the ability to diagnose and resolve complex AV issues remotely.
• Communication: Strong verbal and written communication skills with the ability to explain technical issues to non-technical users.
• Self-Motivation: Ability to work independently and proactively with minimal supervision.
• Zoom Experience: Familiarity with Zoom Room hardware and software configurations.

You might also have

• Certifications: CTS (Certified Technology Specialist), Biamp Tesira, Shure and Crestron CTI, Extron or similar certifications are a plus.