Microsoft Site Reliability Engineer 

Australia, New South Wales, Sydney 

818311111

• Must have service engineering experience in a 24/7/365 enterprise environment.
• Desired: Technical expertise in Azure services and capabilities or cloud platforms.
• Fluency in one or more automation languages (e.g., PowerShell, CLI).
• Strong communication skills that enable you to lead and manage communication with customers, internal Microsoft stakeholders, and third-party vendors.
• Understanding of high availability, disaster recovery, business continuity, and performance tuning.
• Demonstrates strategic thinking, quantitative and analytical skills, team leadership, and collaboration.
• Excellent problem resolution, judgment, negotiation, and decision-making skills.
• Desired: Strong knowledge of the Windows platform or Linux, developer tools, and the ability to diagnose and debug user code.
• Effectively manage and prioritize multiple tasks according to high-level objectives and projects.
• Excellent written and oral communication skills; ability to communicate with a variety of audiences, including high-profile customers, executive management, and engineering teams.
• Desired: BS/BA in computer science, engineering, mathematics, or equivalent experience.

• Participate in an on-call coverage rotation (approximately 15% of the time) for platform communications and security.
• Collaborate closely with engineering and product management teams to drive product improvements based on customer feedback.
• Improve the customer experience by analyzing signals from various sources and driving root cause analyses (RCAs) and service improvements involving bug fixes.
• Drive continuous improvement in the Azure platform by incorporating feedback from internal and external customers.
• Identify and drive requirements for enhanced customer resiliency and platform reliability.
• Identify and drive the implementation of customer-centric mitigation strategies and playbooks for operations.
• Participate in the design of next-generation architecture for cloud infrastructure services, with a focus on strategic customer scenarios.
• Be enthusiastic, self-motivated, and a great team player.
• Demonstrate excellent collaboration, organizational, and time management skills.
• Be data-driven with a focus on achieving business results in projects.
• Demonstrate the ability to develop key partnerships.