Bank Of America Client Servicing Specialist 

United States, New York, New York 

818255012

Job Description:

Job Description:

This job is responsible for conducting day-to-day activities to support business and clients globally by developing a deep understanding of the organization and services offered to resolve complex client inquiries. Key responsibilities include onboarding, servicing and offboarding clients, opening, maintaining, and reconciling account information. Job expectations include ensuring all activities are performed with a high degree of accuracy and comply with all regulations and policies while driving solutions that best meet our clients’ needs.

Responsibilities:

• Improves and simplifies the client experience, reducing manual touchpoints
• Ensures transactions are completed in an accurate and timely manner, managing escalations as needed
• Supports the preparation of frequent reports and other measures of data
• Drives operational initiatives both internally across the organization and with clients to drive efficiencies, increase revenues and reduce risk
• Identifies and flags potential risks in a timely manner
• Primary point of contact for client inquires and problem resolution
• Act as a point of escalation for core operations teams within F&C client service as well as the broader organization
• Daily monitoring of client activity across multiple markets managing risk and servicing clients daily needs
• Drive operational initiatives both internally across the organization and with clients to drive efficiencies, increase revenues and reduce risk
• Client visits and meetings as required
• Metric reporting and analysis

Required Skills:

• 10+ Years of experience, preferably in a client service or middle office operations capacity

• Excellent communications skills and ability to present to an audience

• Ability to work under pressure individually and in a team environment

• Ability to liaise with all levels of the firm and people with different experiences and backgrounds

• Self-motivated

• DTC, Euroclear and EMEA/APAC local market settlements knowledge a huge plus.

Skills:

• Active Listening
• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Client Management
• Prioritization
• Adaptability
• Critical Thinking
• Innovative Thinking
• Relationship Building

1st shift (United States of America)