JPMorgan Customer Success Senior Associate 

United States, Ohio, Columbus 

817965720

Job Responsibilities

• Partners with the Product Manager to identify new product features, target audiences, value propositions, and opportunities through research, discovery and feedback loops.
• Develops and implements go-to-market strategies to drive product adoption, expansion, and retention, ensuring a healthy and engaged customer base.
• Supports product engagement, adoption, and expansion activities
• Tracks and analyzes key success metrics to measure to identify opportunities for improvement while preparing reports for internal stakeholders and highlighting outcomes and areas of opportunity.
• Works cross-functionally with key partners in Change Management, Communications, Marketing, and Employee Experience.
• Crafts strategic PowerPoint presentations designed to guide and influence product manager decisions
• Develops comprehensive marketing collateral, including demos, videos, training materials, and sell sheets.

Required Qualifications, Capabilities, and Skills

• 3+ years of experience or equivalent expertise in Product, Talent Acquisition or a relevant domain area.
• Data-driven approach to strategy development and measurements.
• Strong problem-solving and planning skills; excellent time management and project management skills.
• Strong relationship management skills, able to communicate effectively with peers and partners.
• Technical mindset with the ability to understand architectural concepts and their implications for user experiences.
• Ability to partner with cross-functional teams at all levels for effective execution in an agile manner.
• Proficiency in Microsoft Excel, PowerPoint, and Jira

Preferred Qualifications, Capabilities, and Skills

• Understanding of the product development lifecycle.
• Team player with the ability to navigate a highly matrixed organization.