KLA Customer Support Engineer 

China, Shanghai 

817677159

Job Description

Main Responsibilities:

1. Responsible for customer service activities associated with updating, troubleshooting, diagnosing and

3. Assures operational quality of system equipment.

4. Coordinates actions with customers to minimize down time.

5. Provide assistance to Installation Engineers and junior engineer in resolving problems.

6. Engage, communicate and co-work with Product Support Organization on escalated technical matters.

Requirements:

1. Bachelor or master degree and major in computer science, SW engineering, automation control

2. Strong communications and interpersonal skills.

4. Ability to work under pressure.

5. Proficient in the English language.

6. Strong software management skill, have unix background is a plus.

7. The ability of logical thinking.

Minimum Qualifications

Bachelor or Master 's Degree , better have work experience of 2 years