Uber Merchant Operations Lead 

United States, West Virginia 

817238797

• Define and execute the Merchant Operations strategy for SSA, ensuring alignment with business objectives and driving long-term success.
• Champion merchant quality and growth, key pillars of Uber Eats' strategy for 2025 and beyond.
• Develop scalable processes to enhance merchant experience, from onboarding to performance optimization.
• Leverage data-driven insights to influence decision-making, improve merchant operations, and optimize processes.
• Lead strategic projects with cross-functional teams (Partner Management, Product, Support, Policy, and Legal) to enhance merchant engagement and operational efficiency.
• Engage with key internal and external stakeholders, ensuring alignment and clear communication of goals, updates, and results.
• Coach, mentor, and grow the Merchant Operations team, fostering a culture of collaboration and high performance.

• 7+ years of experience in business consulting, operations, supply chain & logistics, banking, or a similar field, preferably in high-growth or tech-driven environments.
• Strong leadership skills, with a proven track record of managing high-performing teams and driving results.
• Excellent stakeholder management, problem-solving, and execution capabilities, with the ability to influence across multiple teams.
• Data-driven mindset, with strong analytical and critical-thinking skills to interpret complex data and drive strategic decisions.
• Proven project and program management experience, with the ability to manage multiple initiatives in a fast-paced, evolving environment.
• Exceptional communication skills, with the ability to present insights and recommendations clearly and persuasively to senior leaders.
• A collaborative and entrepreneurial mindset, eager to innovate and create impact in a dynamic marketplace.

• Honours or master’s degree in business, economics, engineering, or a related field.
• Experience managing large teams and fostering a strong team culture.
• Experience working with senior executives or C-suite leaders in a global organization.
• SQL experience is an advantage.

At Uber, you’ll work in an inclusive, fast-moving, and innovative environment, where you’ll have the opportunity to grow, lead, and make an impact in one of the most exciting industries. We offer competitive compensation, flexible work options, and world-class benefits to support your well-being and professional development.

Learn more about our benefits here: .

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .