Job responsibilities
- Oversee strategic project initiatives from conception to completion, develop and implement project plans, ensuring alignment with key organizational goals
- Drive the adoption and implementation of Agile methodologies across project teams to enhance efficiency and collaboration.
- Understand and represent business requirements for client and operations business owners
- Collaborate with cross-functional teams, including Operations, Technology, and Product, to drive project successes and timely deliveries
- Generate regular project status reports, executive summaries, meeting minutes, and action items
- Perform impact analyses for business initiatives to determine key business groups that will be required to undergo technical or operational process changes
- Document end-to-end process flows, including client interactions and operations changes and motivate progress on tasks and actions through regular status meetings with business partners
- Monitor and report project progress to executive leadership and escalate deliverable delays and document “path to Green status”
- Conduct walk through and product overview/process change sessions to update stakeholders and user group and foster a culture of inclusion, focused on innovation, efficiency, and continuous improvement
Required qualifications, skills and capabilities
- Proven experience in project management at a senior level
- Must have Project Management Certification (PMP).
- Demonstrated ability to motivate end-to-end process reviews and process re-engineering and able to learn the technical and operational aspects of Receivables Operations quickly
- Excellent written and verbal communication skills, with the ability to present in a clear and action oriented manner
- Create executive presentations, project status scorecard for senior management, stakeholders and team members
- Experience working with cross functional teams from Operations, Technology, and Product and strong ability to influence others and motivate desired outcomes
- Able to multi task and prioritize, with strong organization and problem-solving skills, and able to develop metrics designed to measure project/program successes
- Strong proficiency with the Microsoft product suite (Excel, Power Point, Access, Visio, Word)
- Ability to work flexible hours, including non-traditional and additional hours as needed to meet business demands
Preferred qualifications, skills and capabilities
- Bachelor's degree in a relevant field
A Government Security Clearance may be required for this position. This includes, but is not limited to:
- Fingerprints
- Credit Check
- Employment History
- Tax Filing History (possibly)
- References (possibly)
- Proof of U.S. Legal Permanent Residence