JPMorgan Transactions Supervisor Rotating 1st 3rd shift 

United States, North Carolina, Charlotte 

816723738

• Supervise and coach a team of transaction specialists, ensuring efficient processing of document transactions and extraction of checks and remittances.
• Oversee remittance processing operations, setting daily production goals, delegating work, and evaluating performance to maximize productivity and quality.
• Resolve operational issues and escalate process delays to management, while fostering a collaborative and engaged team environment.
• Review data to identify and resolve procedural issues, ensuring compliance with guidelines and assisting junior team members.
• Manage or participate in projects aimed at enhancing operations and customer experience, utilizing knowledge in artificial intelligence and automation.
• Coach, train, and mentor team members to develop leadership and operational talent for future success.

• Intermediate knowledge of remittance processing or equivalent operations experience with indirectly or directly leading front-line teams to deliver towards business priorities and objectives.
• Ability to build, manage, and motivate empowered teams to deliver operational objectives and goals, including production, quality, and customer experience.
• Ability to plan, organize, and assign work on teams, including applying critical thinking to make decisions with competing priorities or deadlines.
• Intermediate understanding of artificial intelligence, prompt writing, and automation technologies and their potential to optimize operational and transaction processes.
• Apply core leadership capabilities including planning, organization, motivation, problem solving, relationship building, conflict resolution, team building, and emotional intelligence.
• This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.
• Physical requirements include but are not limited to sitting, standing, lifting up to 50 pounds and walking.

Schedule: Monday - Friday, 7:00 am - 3:30 pm and will rotate to 3rd shift and work 11:30 pm - 8:00 am during the months of January, June, September, and October, and April will be 7:00 pm - 7:00 am

A Government Security Clearance may be required for this position. This includes, but is not limited to:

Credit Check

Employment History

Tax Filing History (possibly)

References (possibly)

Proof of U.S. Legal Permanent Residence