JPMorgan Operations Associate - Chase Media Solutions 

United States, New York, New York 

816255596

As an Operations Associate within Chase Media Solutions, you will be responsible for merchant identification for transaction tracking to ensure seamless execution of offer campaigns from start to finish. In this dynamic role, you will collaborate closely with our national sales team to gather offer parameters for campaign data tracking, conduct campaign redemption audits, and fulfill other Ad Hoc campaign operational requests. If you have a proven track record of delivering high-quality results in a fast-paced, data-driven environment and are detail-oriented with strong analytical skills and a passion for problem-solving we would love to hear from you.

Job responsibilities

• Identify merchants in transactional databases using SQL for merchant offer redemption tracking and merchant budget forecasting.
• Collaborate with national sales to gather campaign parameters to successfully track user redemptions.
• Conduct tracking rule audits to ensure accurate tracking and reporting of campaign performance.
• Work cross-functionally with campaign operations, merchant operations, analytics and sales to resolve issues related to campaign transactions.
• Identify areas of opportunity to improve operational efficiency and recommend solutions to greater operations team.

Required qualifications, capabilities, and skills

• 2+ years of experience in operations, campaign operations , analytics or other data driven role.
• Comfortable working with SQL across different types of databases MySQL, PostgreSQL, Teradata.
• Hands on experience with Salesforce or similar CRM software, data queries, and Microsoft Excel.
• Self-motivated, proactive team player and independent worker.
• Creation and implementation of standard operating procedures and process workflows.
• Maintain relationships and communication by responding timely and accurately to both, internal and external questions, and requests for information.
• Willingness to learn and grow as program expands.

Preferred qualifications, capabilities, and skills

• Bachelor’s degree in business
• Understanding of card linked offers and/or credit card rewards program in a financial, payments or shopping environment..
• Experience within a technology, digital media or performance marketing industry.