Applied Materials Etch Operations Customer Quality Engineer IV - E4 

United States, Texas, Austin 

816114917

$120,000.00 - $159,500.00

Key Responsibilities

• Interacts with customers, functional managers and engineers in product development, design, test, marketing, sales, planning, manufacturing, etc. These interactions often are regarding potential, real, or perceived customer quality or reliability concerns arising from technical, administrative or logistical events.
• Develops, maintains, and applies quality standards for processing materials into partially finished or finished products. Determines if manufacturing, inspection, and test processes are sufficient to deliver product with world-class initial quality.
• Manages/maintains/developsprocess in Quality Management System and ensures compliance to requirements through internal audits, external certification ISO standards and customer audits.
• Identify systemic issues in manufacturing process, product design, supplier quality, etc. and drive continuous improvement across the business unit.
• Prepares customer friendly reports for product quality excursions, audit results, quality capabilities and improvement efforts.
• Collaborate with other functional quality organizations across the company to align enterprise efforts and vision.
• Understands overall customer quality trends and advises internal stakeholders, including senior and executive management, on necessary measures to address current quality concerns and make recommendations for preventing quality excursions.
• Coaches, mentors and conducts training for team members and targeted organizations on quality processes. Reduces product installation cycle time and cost while still meeting reliability performance requirements.
• Success in this role will be measured against business unit customer satisfaction indices and customer quality indices.

Functional Knowledge

• Demonstrated depth and/or breadth of expertise in own specialized discipline or field
• Demonstrated knowledge in highly configurable industrial electro-mechanical systems manufacturing.

Business Expertise

• Interprets internal/external business challenges and recommends best practices to improve products, processes or services
• Demonstrated proficiency in 8D problem solving process
• Semiconductor industry quality standards knowledge preferred

Leadership

• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity
• Operates independently with minimal immediate management guidance

Problem Solving

• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions
• Standard quality tools knowledge – 8D, Pareto chart, Ishikawa diagram, Data distribution analysis, Whys analysis, Flowcharting, Control Charts, etc.
• Data analytics – Strong knowledge of MS Office (Excel, Powerpoint, Word)
• Capable of utilizingExcel/PowerBI/Tableau/and/or JMP for analysis of data sets to recognize trends, categorize data by multiple fields, create charts and analyses suitable for executive and customer presentation.

Impact

• Impacts the achievement of customer, operational, project or service objectives

Interpersonal Skills

• Capable of communicating difficult concepts concisely and succinctly to all levels of the organization.
• Maintains poise and professionalism under pressure.
• Capable of negotiating with others to adopt a mutually agreeable solution when available solutions are not ideal.

Engineering or Science degree preferred - Applied Materials Supervisory, Engineering, Quality experience may be substituted for this requirement.

6-10 years Manufacturing, Engineering, or Quality experience required

Full time

Assignee / Regular