Job Description:
Enterprise Description/Role Overview: Responsible for day to day servicing and implementation of treasury, cash management and/or depository products and services with varying complexity. Acts as primary point of contact for high revenue clients by providing responsive and knowledgeable servicing and technical assistance to resolve complex/time sensitive requests. Engage internal business partners as needed to assist in the resolution.
Responsibilities:
- Receive and respond to requests received by phone, email from clients and internal partners;
- Troubleshoot, research, and respond to client account and treasury service issues, questions and inquiries;
- Assist clients with completing deposit account documentation for account opening, implementation and maintenance of Treasury Services;
- Engage with the multiple internal partners to address client requests, account openings, treasury service implementations and internal requests.
Requirements:
- Minimum of 2-5 years of banking experience, preferably in a client facing role
- Proven customer service skills and experience
- Treasury management product experience, understanding of cash management including but not limited to Receipts (Lockbox and ROL), Payments management (foreign exchange, domestic/international wires, ACH and Account Transfers), Information Reporting and Transaction Services (Image).
- Excellent verbal and written communication skills
- Problem/solving/analytical and organizational skills
- Great interpersonal skills. Positive Attitude. Team Player. Flexible
- Willingness to learn and adapt and lead changes as needed
- Must have excellent verbal and written communication skills
- General PC, Windows, word, power point, Outlook and Excel Knowledge
- General Understanding of the Global market
Other Qualifications:
- Candidate must also be comfortable with constant change and balancing competing priorities in a fast paced environment
1st shift (United States of America)