Walmart USA Senior Director Business Tech Ops – Profitability Omni-Fulfillment eCommerce 

United States, Arkansas, Bentonville 

815045374

What you'll do...

This is a high-visibility, high-impact role that requires a strong business acumen, a data-driven mindset, and a deep understanding of customer behavior in eCommerce and retail. You will collaborate with senior leaders across Product, Supply Chain, Finance, Marketing, and Engineering to develop new customer-centric propositions that drive sustainable growth and profitability.

What You’ll Do

• Develop and execute the long-term profitability strategy for Walmart’s eCommerce and omni-fulfillment customer experience, balancing cost efficiency, revenue growth, and customer satisfaction.
• Identify high-impact opportunities to enhance customer experience while optimizing costs, leveraging competitive analysis, industry trends, and internal data insights.
• Lead cross-functional collaboration with teams across Product, Data Science, Marketing, Finance, and Engineering to design and implement strategies that drive profitability while delivering great customer outcomes and engagement.
• Define and evaluate new revenue streams and business models within Walmart’s digital and omnichannel ecosystem, ensuring alignment with broader business objectives.
• Analyze profitability drivers across customer experience touchpoints (e.g., checkout, delivery options, returns, loyalty programs, and digital promotions) to create optimized propositions that enhance both customer experience and financial outcomes.
• Develop and oversee key business performance metrics and financial models, ensuring that all customer experience initiatives align with Walmart’s financial goals.
• Act as a thought leader and advisor to senior executives, translating complex financial and operational data into actionable business strategies.
• Lead a high-performing team of business strategists and analysts, fostering a culture of innovation, accountability, and data-driven decision-making.
• Champion a customer-first mindset while ensuring that all strategic decisions are financially viable and contribute to long-term business success.

Preferred Qualifications

• 10+ years of experience in business strategy, finance, consulting, product operations, or eCommerce growth in a large-scale digital or omnichannel organization.
• Strong expertise in financial modeling, revenue optimization, and customer economics in an eCommerce, digital retail, or omnichannel fulfillment setting.
• Proven track record of driving strategic business initiatives from ideation to execution, with a measurable impact on profitability and customer experience.
• Ability to navigate ambiguity, influence stakeholders at all levels, and drive cross-functional collaboration in a matrixed environment.
• Deep understanding of customer behavior, digital product strategy, and business model innovation in eCommerce and omnichannel fulfillment.
• Experience working with data science, analytics, and automation technologies to drive data-backed business decisions.
• Excellent communication and executive presence, with the ability to engage and influence senior leadership.
• Passion for customer experience, digital transformation, and innovation in eCommerce and retail.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see

The annual salary range for this position is $130,000.00-$260,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: - Stock Minimum Qualifications...

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 7 years’ experience inproject management, program management, program operations, or related area.Option 2: 9 years’ experience in project management, program management, program operations, or related area.4 years’ supervisory experience.
Preferred Qualifications...

702 Sw 8Th St, Bentonville, AR 72716, United States of America