•Coordinate and participate in FSA planning, development, and launch meetings.
•Coordinate the development, validation, approval and publication of dealer bulletins and owner communications in support of FSAs.
•Work with representatives from engineering to define concerns and ensure corrective actions.
•Conduct FSA service trials to ensure technical instructions are feasible and accurate.
•Coordinate FSA launch planning with PS&L and DSP to ensure required parts and software are available to deliver FSAs.
•Implement actions to minimize corporate warranty spend by optimizing repair procedures, part requirements and supplier costs (mailing, call center, technical instructions and refunds).
•Support the development of FSA Fact Sheets for assigned programs in support of Field Review Committee meetings.
•Ensure that all affected markets are considered in FSA planning, development, and launch processes.
•Work with warranty administration to establish appropriate FSA edit controls, as needed.
•Work with FSA coordinators to ensure programs are administered as approved in GCAMP.
•Monitor the post-launch field performance of assigned FSAs and make appropriate program adjustments, as needed.
•Assist dealers, FCSD functional activities and regional markets regarding FSA related concerns.
•Support the SSSC to enable accurate, high-quality, timely assistance to dealers.
•Ability to multitask and thrive in a fast-paced environment
•Bachelor's Degree
•Eagerness to learn
•Ability to work as a team, yet take action independently
•In-depth knowledge of Excel and formulas
•Windows Explorer/file maintenance experience
•Experience working w/ WebEx teams
•Troubleshooting skills
•Strong understanding of systems (MMP, OWS, etc)
•Ability to understand analytics and work with data
| • Immediate medical, dental, vision and prescription drug coverage |
|
| • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more |
|
| • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more |
|
| • Vehicle discount program for employees and family members and management leases |
|
| • Established and active employee resource groups |
|
| • Paid time off for individual and team community service |
|
| • A generous schedule of paid holidays, including the week between Christmas and New Year’s Day |
|
| • Paid time off and the option to purchase additional vacation time. |
|
This position is a salary grade 5-8.
For more information on salary and benefits, click here:Visa sponsorship is not available for this position.
