Bank Of America Operations Professional Markets Manager 

United States, Texas, Addison 

814009852

JOB SUMMARY:

This job is responsible for managing production teams in Global Markets and Banking Operations. Key responsibilities include managing daily refresh activities to ensure adherence to deadlines, quality standards, policies, procedures, and regulatory requirements, conducting continuous performance management conversations, developing talent, and supporting employee career goals. Job expectations include balancing caseloads, serving as a liaison with sales, working with client outreach teams to obtain documents, and assisting in implementing new processes to improve the overall operating model.

RESPONSIBILITIES:

• Manages team productivity and employee development across operations functions and works with external clients, business partners, and their support groups including Compliance, Audit, and Finance

• Leads Global Markets banking operations team, supporting the execution of day-to-day refresh activities while adhering to timelines and requirements

• Conducts daily tasks and applies judgement during decision making, ensuring all operations are carried out in an appropriate, cost-effective manner through proper budgeting, expense management, reporting, and forecasting

• Balances case workloads across team members based on skillset and capacity

• Partners with sales and client outreach teams to remove impediments and roadblocks within processes while obtaining necessary documents requirements to satisfy refresh activities

• Assists in efforts to identify and escalate issues and concerns within processes to ensure timely mitigation of risks

• Supports the implementation of new processes to improve the overall operating model

MANAGERIAL RESPONSIBLITIES:

• Managing a team of employees conducting client due diligence (CDD) and enhanced due diligence (ECDD) in accordance with internal policies, procedures and regulatory guidelines
• Support team members liaising with sales/ client outreach teams to obtain and validate correct documentation to fulfill refresh requirements
• Managing the performance and productivity of client refresh analysts
• Ensure all jurisdictional regulatory requirements related to KYC are adhered to
• Lead, develop, and direct the team in all aspects of the Refresh process, career development, etc.
• Participate in remediation, internal/external Audits

REQUIRED QUALIFICATIONS:

• 3+ years experience in leading teams and people management
• 2 + years of financial services experience (Preferred)
• Excellent verbal and written communications skills
• Documented experience performing in a process oriented production environment that changes periodically
• Familiar with MS Office Suite(Excel/Word/Outlook/Access)
• Proven ability to: work in a team environment, organize work, prioritize tasks and handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy and integrity, and work and execute with minimal supervision or remote management

DESIRED QUALIFICATIONS:

• College degree (Associates or higher) or comparable work experience
• Experience leading highly productive teams in a fast paced environment
• Certified Anti-Money Laundering (CAM)

• Active Listening

• Coaching

• Drives Engagement

• Retention

• Talent Development

• Risk Management

• Business Operations Management

• Quality Assurance

• Process Performance Measurement

• Customer and Client Focus

• Fraud Management

• Interpret Relevant Laws, Rules, and Regulations

• Process Management

• Reporting

• Adaptability

1st shift (United States of America)