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Apple Readiness Program Manager China, Shanghai 81264672
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As a Readiness Program Manager, you will be able to identify, define and drive contact center readiness launch strategies, provide guidance to support Apple policies, and support an exceptional end-to-end customer experience. Your responsibilities will range from high-level strategic planning and collaborator alignment to detailed execution tasks such as leading communication plans, being responsible for operational command centers, and resolving launch-related issues.
- 4+ years of experience handling complex projects, programs, or initiatives, preferably within an online retail, contact center, or customer support environment.
- Strong analytical and problem-solving skills; proven ability to interpret data (including customer feedback) and translate it into actionable insights and strategic recommendations.
- Proficiency with standard business tools, including spreadsheet software (e.g., Excel) and familiarity with enterprise systems (e.g., SAP or similar).
- Excellent communication and presentation skills (written and verbal).
- Experience working with China e-commerce platforms.
- Bilingual in Chinese and English
- 7+ years of relevant experience in program management, project management, or launch readiness, ideally within a fast-paced tech or retail environment.
- Direct experience within a contact center environment and/or fulfillment operations.
- BA/BS degree or equivalent practical experience; PMP or other relevant certification is a plus.
- Hands-on experience with project management and collaboration tools (e.g., Wrike, Asana, Jira, Quip).
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