Red hat Platform Technical Account Manager - Central Eastern US 

United States, North Carolina, Raleigh 

810577325

What You Will Do

• Support enterprise customers by providing direct technical and architectural guidance for the Red Hat infrastructure portfolio

• Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities

• Perform technical reviews and share knowledge to proactively identify and prevent issues

• Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat

• Collaborate with the engineering, research and development, product management, and technical support teams

• Create customer engagement plans and keep the documentation on the customer's environment updated

• Create documentation regarding customer issues and technical details on how to resolve them

• Manage and grow customer relationships by delivering attentive, relationship-based support

• Build trust with customers and serve as their advocate within Red Hat

• Forewarn customers of technology changes or potential disruptions to their service and advice on mitigation strategies.

• Provide advice and guidance to customers about their current and future Red Hat products

• Troubleshoot technical issues and drive issue escalation with Red Hat and customer teams

• Complete analysis and present periodic reviews of operational performance to customer leadership

• Travel occasionally to visit regional customers

What You Will Bring

• A combination of technical and customer-facing skills and willingness to embrace and further develop both

• 5+ years of experience working in a technical support, development, engineering, IT, or a quality assurance organization

• Linux system administration experience; excellent understanding of Linux and related technologies like management, networking, and storage

• Technical knowledge of the Linux kernel and Linux file system

• Advanced troubleshooting and debugging skills; passion for problem-solving and investigation

• Competent comprehension of enterprise architecture and strategic business drivers

• Experience with enterprise datacenter environments and operations

• Ability to manage and grow existing enterprise customer relationships by providing excellent customer experience

• Growth mindset and willingness to learn; including earning technology certifications as part of the onboarding and professional development process

• Outstanding verbal and written communication skills; ability to convey complex information to customers clearly and concisely

• Excellent collaboration skills; ability to manage internal and external communications and prioritize tasks according to their importance and urgency

• Ability to travel to make on-site customer visits and attend events within the region

• Red Hat Certified Engineer (RHCE) a plus

• Bachelor's degree in a technology-related discipline, preferably computer science or engineering

• Experience with enterprise cloud solutions like Platform-as-a-Service (PaaS), containers, Kubernetes, cloud management, and IT automation is a plus

The salary range for this position is $90,480.00 - $144,660.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave