JPMorgan Data Scientist Lead - Vice President Customer Experience 

United States, Delaware, Wilmington 

810434658

Responsibilities

1. Lead partnership with Customer Experience Groups leveraging a strong understanding of the business, to advise on strategies and deliver analysis to achieve insights for decisioning and prioritization
2. Facilitate identification of KPIs, trend analysis, and analyses including segmentations, optimizations and other techniques to improve business performance
3. Utilize advanced analytics techniques, including machine learning and predictive modeling, to identify trends and opportunities.
4. Stay updated on the latest AI, Machine Learning, Large Language Models, and Generative AI research trends, and leverage these insights to enhance analytical capabilities and streamline processes for improved efficiency
5. Leverage a variety of analytical applications (SQL, Alteryx, Python, Tableau, Adobe Analytics, Competitive Intelligence, etc.) to clean, transform, describe, analyze, and interpret trends and patterns in complex data sets.
6. Prepare and deliver presentations that incorporate compelling data narratives and storytelling to summarize sharp insights and conclusions, often for executives, in regularly-scheduled analytics meetings and Business Unit Reviews.
7. Collaborate with data management teams, strategy teams, and other analytics resources to optimize insights and share best practices with the broader analytics team.
8. Provide mentorship and oversight for junior data analysts to build a more impactful working culture.

Qualifications and Required Skills

• 5-7 years of related experience
• Bachelor's degree in a quantitative or related field
• Master’s degree and/or PhD in relevant field preferred
• Technical knowledge of data management and governance, big data platforms and data architecture.
• Proficiency in AI, Machine Learning, Large Language Models, and Generative AI
• Structured thinker, effective communicator with excellent written communication skills; Ability to present fact-based recommendations in a clear, logical, and concise way; “tell a story” with data
• Superior written and oral communication skills; ability to communicate effectively with all levels of management and partners from a variety of business functions
• Must be proactive, results driven and have a proven track record of execution
• Demonstrate people management and team-building skills

***Relcation assistance is not available for this role.