Couchbase System Analyst 

India, Karnataka, Bengaluru 

810066898

Responsibilities

• Act as the primary point of contact for IT employee Support in the Bangalore office, as well as remote employees internationally
• Utilize the helpdesk ticketing system (Zendesk), to participate in incident management and issue resolution including logging, tracking, documenting, and closing issues
• Setup, troubleshoot, and decommission employee laptops/desktops consisting of both macOS and Windows endpoints
• Provision and manage hardware/software for new hires, mobile device setup, installation and/or post installation support
• Support endpoint and SaaS software systems, troubleshoot issues, support access requests
• Support corporate network, phone system, printers, Audio/Video equipment, and other desktop related support including Zoom room system operation and maintenance
• Document standards, best practices and policies as needed using Google Drive, Confluence, etc.
• Strategic IT project work as needed

Preferred Qualifications

• 5-6 years of desktop support experience (including both macOS and Windows)
• Onboarding/Offboarding experience
• Deploying & troubleshooting experience with Mac & Windows. (Heavy on Macs)
• Okta administration experience, including but not limited to setup and configuration of SAML applications, user groups, rules, and Workflows platform
• Proficiency with SaaS administration experience with Okta, O365, Zoom, Slack, Google Workspace (Google Drive), Zendesk, JIRA/Confluence, VPN support
• Experience with Active Directory, basic networking (TCP/IP), Windows servers pertaining to file permissions
• Knowledge or implementation of mobile device management systems (MDM), such as Casper, JAMF, VMware WorkspaceOne, etc.
• Experience with threat management systems and endpoint protection (AV)

Minimum Qualifications

• 4+ years of desktop support related experience (including both macOS and Windows)
• Bachelor of Science, in a related field, such as Computer Science
• Proficiency with setup, configuration, and decommission of employee hardware (laptops)
• Experience with Saas based applications
• Must be proactive, ownership-driven, customer focused and possess a positive attitude toward all employee requests and needs
• Excellent problem solving skills, and willing to take on new challenges
• Excellent customer service & interpersonal skills
• Flexible and open to changing priorities and managing multiple tasks
• Ability to quickly identify, prioritize, and execute critical tasks
• Strong understanding of complex technical issues
• Ability to communicate effectively; transfer knowledge and follow up with end users across all levels of the company