PNC Experience Designer Lead Senior - ATM 

United States, Pennsylvania, Pittsburgh 

809733015

Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.As an Experience Designer Lead Senior ATM space, you’ll partner with an established product management and technology team to enhance and evolve our customer experiences in the ATM channel. Transparency, high engagement, and collaboration are important dynamics you’ll be expected to bring to the team.In this role, you will:
·Balance design strategy with hands-on execution to ensure alignment with business objectives and user needs
·Identify problems and goals, map user flows and information architecture, and prototype interactions
·Collaborate with product and technology partners to understand the capabilities of the channel and the complexity of potential areas for further enhancement
·Apply your UI and UX skills to enhance the visual and interaction design of the ATM experience, while considering the varied contexts of use
·Create design frameworks, systems, and components that aim to deliver consistent UX across a range of user touchpoints, aligning with existing design systems in use in other channels
·Drive continuity between UX prototypes and end-user experience; monitor and review development execution and design approvals
·Support user observation, research, and analysis to understand the challenges of our customers
·Use quantitative and qualitative data to inform design decisions
·Promote relationships across teams, through shared roadmaps and a unified vision for customer-focused outcomesWe think you could be successful if you:
·Are a natural leader and an excellent communicator, able to present design ideas and explain your thought process in a large team environment
·Are able to work as a largely solo designer on the direct project team, and are able to grow an appreciation for the design process and user experience
·Advocate for users and inspire a culture of design thinking
·Manage and deliver details for multiple projects and deadlines
·Believe iteration is the best path to improvement and can adapt quickly to change
·Take initiative and act on opportunities for improvementPreferred qualifications:
·Experience with banking features and ATMs is a plus, particularly experience ensuring accessibility in physical kiosk interactions
·An online portfolio that demonstrates strong experience in creating end-to end solutions through ideation, user research, wireframing, and design iteration, particularly experience that marries hardware and software togetherJob Description

• Influences the process and transforms most complex tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert.
• Develops and recommends the discovery techniques of customer and business needs through contextual inquiries, and generative and quantitative research. Uncovers customer latent needs and creates vision to meet those needs.
• Drives and establishes the design direction and strategy. Leads others to execute visual, information, interaction and service design elements of the initiative that meets business and customer needs and delights customers. Communicates the initiative and product to others, including senior management, through user journeys, storyboards, prototypes, wireframes and other materials.
• Sets the direction for usability of new and existing products, makes adjustments to align with shifting customer expectations.
• Develops research methods and strategies, conduct studies, and present findings that will inform improvements in the customer experience.
• Coaches and mentors junior staff; Assists management team in training new staff.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Agile Web Development, Business Requirements Documentation (BRD), Digital User Experience, IT Architecture, JavaScript, WireframingBusiness Analytics, Creativity, Design Thinking, Effective Communications, Graphic Visualization, Group Facilitation, Product Development Life Cycle, Requirements Analysis, Solutions Development, User Experience Design, User Interface DesignRoles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)No Required License(s)

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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