In this role, you will:
- Be accountable for a complex portfolio of customers
- Share leadership role with managers to oversee a portfolio of accounts
- Identify opportunity for process improvements within the portfolio
- Review and analyze the decision process for customer accounts and evaluate the profitability and risk of designated portfolio
- Verify compliance and report identified issues for resolution
- Make decisions on complex customer issues
- Partner with managers to resolve issues and provides status updates on implementations
- Develop expertise in the policies, procedures, and compliance requirements
- Handle complex customer issues which include escalation and resolution
- Lead team and serve as a subject matter expert for the department
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders
- Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Required Qualifications:
- 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Knowledge and understanding of Small Business Administration (SBA) Standard Operating Procedures (SOP) and Policies
- Small Business Administration (SBA) 7a and 504 Lending experience
- Excellent verbal, written and interpersonal communication skills
- Advanced Microsoft Office skills
- Ability to quickly learn business operations and processes
- Knowledge and understanding of Anti Money Laundering (AML) and Bank Secrecy Act (BSA)
- Commercial banking experience
- Commercial credit experience
- Ability to work effectively, as well as independently, in a team environment
- Customer service focus with the ability to listen to customer needs and recommend solutions
- Strong organizational, multi-tasking, and prioritizing skills
- Strong attention to detail and accuracy skills
- Ability to manage client relationships
- A BS/BA degree or higher
- Ability to identify cross-sell opportunities and participate in moderately complex customer transactions
- Extensive knowledge and understanding of commercial or specialty group servicing operations
- Knowledge of various systems used to support Commercial Banking clients including Hogan, AFS, Cornerstone, TM Legal Wizard, Relationship View and Service View
Job Locations:
- 600 S 4th St., Minneapolis, MN
- 333 Market St., San Francisco, CA
- 550 S Tryon St., Charlotte, NC
- 1150 W Washington St., Tempe, AZ
Pay Range
$55,300.00 - $118,000.00
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
22 Aug 2024
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.