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What We Offer
$78,000.00 - $107,500.00Key Responsibilities
This is a Carrier Management Role responsible for ensuring our Logiscs Service Providers (LSP) performs
at the agreed level of execuon. It requires a broad level of understanding in various transportaon
networks (Air, Ocean, Ground, and Parcel Shipping) and familiarity with freight flow (Order Management,
Warehousing, Transport Compliance, Packaging, etc). This role ensures the effecve execuon of thecommunicaon externally with LSP and internally with Buyers and Supplier Managers. Specifically, the
role will be responsible for the following acvies:
Service Level Performance Management
o Escalaon Management
o On Time Performance
o Missing, Wrong, & Damage PPM
Cross Dock Management
MBR Parcipaon, Carrier Management
New Volume Onboarding
1. Defining Global Processes
a. All established processes must be applicable across the globe
i. Communication cadence withshipper/suppliers/carriers/within
ii. Miscommunication leading to carrier failure is considered a process break (our
responsibility)
b. Manage carrier SOWs
i. Know & uphold our expectations from our carriersc. Establishing clear & achievable SLAs/KPIs
i. Review transit with carriers
ii. Review agreed transit time as per pricing schedule
iii. Work with CBMs on Performance Plans
d. Internal Promotions
i. Creating visuals/documents on carrier expectations
1. Covering end-to-end process from EDI to Freight Payment.ii. Connect with Buyers/ Logistics Coordinators to align their expectations from our
carrierscustomer service
2. Carrier Management
a. Manage Operational Risks
i. Track company-wide closures
ii. Track market conditions (port strikes, holiday disruptions, etcs)
iii. Work with carriers on contingency plans for expected delays
b. Driving Continuous Performance Improvements
i. Drive consistency on performance
ii. Improve both gross & net scores
iii. Identifying areas of improvement
iv. Manage MBR Action Trackers
c. Project Management for Specialized Cargo
i. Quotation Creation in CargoBased. POC and Escalation Point for CrossDock
i. Regular meetings with Material Project Managers to work with shippers on
proper selection of Mode of Transport
ii. Regular meetings with CrossDock service provider
iii. Support with issues between CrossDock service provider and transport service
provider
e. New Program Launches (i.e CrossDock)
i. Support with SOP/SOW creationsiii. Transition Manager for any carrier change projects
Minimum Requirements: Education & Experience
Bachelor’s Degree
Years of logiscs or relave experience contributes to Job Grade placement
Knowledge & Skills:
Communicaon skills at all levels.
Demonstrate sense of urgency.
Accustomed to taking accountability for ensuring that projects are completed on me.
Idenfies and resolves technical, operaonal, and organizaonal problems.
Analycal and use of data to drive soluons.
Strong aenon to details
Ability to deal with ambiguity.
High level of business acumen.
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