KLA Field Technical Service Engineer hands tool equipment 

United States, Massachusetts, Lowell 

808395944

CAPRES & Microsense Tech Support Engineer (TSE) independently respond to issues where first-line product support has been unable fix problems in malfunctioning equipment. The main job focus is as following:

• Acting as Factory Specialist to provide Field Service organization with technical product knowledge and on-site support. Identify causes, root causes, POA, and resolution. Respond to first level service request. Determine appropriate troubleshooting method to quickly resolve customer tool issues.

• Technical lead on sophisticated systems issues. Solve the most complex problems and determine remedial actions required to bring the customer tool back to production. If the depth of technical understanding requires, consults with HQ engineering teams, and hosts meetings with multiple teams to discuss the technical issues and determine the best course of action.

• For all tool critical issues ensure a suitable Plan of Action is developed and provide it to the local team for implementation. Continued support for all POA activities.

• Work on highly sophisticated problems requiring in-depth system knowledge and understanding of operating principles.

• Clearly detail solving processes, technical findings, and postmortem analysis to generate 7-steps documentation.

• Hands on experience with electrical and mechanical tools

Preferred Qualifications:

• Advanced technical troubleshooting and resolution to bring the tool back to production.

• Project management, customer relations, leading/driving multi-disciplined teams to resolve sophisticated technical issues.

• Ability to quickly diagnose problems through analysis of inspection reports, system log files, system parametric diagnostic data and other test results, and provide solutions to customers.

• Military experience highly desirable. Ideal military background in electronics, aircraft repair or nuclear propulsion operators

• 4 Point Probe Sheet Resistance and Hall metrology.

• MOKE and VSM metrology.

Minimum Qualifications

• Bachelor’s degree with 2+ years of demonstrated experience or equivalent combination of education and experience in engineering applications.

• Act independently both during day-to-day work and at customer site. Drive work to resolution, including structured troubleshooting and technical resolution documentation.

• Mechanical-Electronics-Electrical-Laserinterface diagnostics and troubleshooting.

• Mechanical machine parts, including stage and robot alignment and instructing.

• Basic understanding of physics and magnetism and experience with metrology systems.

• Travel will be 30% domestic and international