HP Cybersecurity Incident Coordinator 

India, Karnataka, Bengaluru 

807963397

The Cybersecurity Incident Coordinator & Security Operations Center (SOC) Service Liaison is tasked with advancing the practice of Incident Management across the Cybersecurity Threat Detection & Response team, partnering with our SOC and key stakeholders to assist in fully remediating security incidents. This role will also be responsible for capturing insights, holding post-incident retrospectives, maintaining key metrics, helping develop & establish new processes, and improving processes already in place. When needed, explain our response processes and framework during audits.

What a Cybersecurity Incident Coordinator does at HP:

• Coordinates highly impactful incidents through resolution while maintaining command and control of the incident response.
• Employ strong facilitation and leadership skills, ensuring responding team members execute required actions under pressure; call out as appropriate when progress appears blocked.
• Determine key metrics for reporting on the health and efficiency of the Detection and Response services.
• Keeps the incident documentation accurate and up to date for use & review in incident retrospectives.
• End-to-End owner of the management, communication, partner concern, investigation and resolution of incidents; ensuring updates are timely and of sufficient quality.
• Maintain strong relationships with counterparts in aforementioned organizations; in the spirit of continuing optimization of processes.
• Understands HP’s business strategy and how cybersecurity fits into business success.

Individuals who thrive in this role at HP, typically have:

• Bachelor’s degree (required, preferably in computer science, engineering, or related area of study, or equivalent experience)

• 5 years of leading incident management/coordination projects
• Experience in high-severity triage, escalations and issue management / crisis management skills: able to set priorities, pursue multiple threads at the same time, accurately reflect current state and drive towards desired state.
• Experience and knowledge of major incident management processes
• Experience supporting Cybersecurity and Operation Partners in resolving and communicating high-severity problem impacts, defining root cause, and driving tasks to remove future risk.
• A mindset of continuous growth, curiosity, and asking WHY?

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