GE HealthCare Indirect Operations Manager AKA Services 

Singapore, Singapore 

807923847

Responsible for the definition, establishment and execution of the W2W indirect service operations strategy across AKA.

Roles and Responsibilities

• Partner with product and country teams to define indirect service delivery & go-to market strategy.
• Collaborate with commercial team to define channel operations target; help identify opportunities and vulnerabilities.
• Formulate and drive key operational metrices impacting growth, customer experience, EHS, FMI, quality and compliance.
• Partner closely with Technical Operations team to ensure alignment of channel partner's technical capabilities as per Quality and Compliance requirements.
• Performance reviews, define recovery plans as needed.
• Onboarding & Offboarding management for channel partners
• Stabilize and optimize the Indirect Distribution Service Center (IDSC/CP Portal) by identifying opportunities on process and platform improvement.
• Collaborate with technical, global process owner and other related teams for continuous improvement and standardization.
• Collaborate with different regions for knowledge and best practice sharing.

Required Qualifications

• Bachelor's degree from an accredited university or college with minimum 6-8 years of experience in operations or relevant field
• Clear thinker, takes initiatives, self-starter, accountable and responsibility for own work.
• Strong analytical and quantitative skills

Desired Characteristics

• Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs.
• Experience in indirect channel management
• Proven leadership and effective decision-making capabilities
• Demonstrated experience in leading multicultural and remote teams

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.