NICE Senior Specialist Education Professional 

India, Maharashtra, Pune 

80788651

Education & Training

• Develop and maintain comprehensive AI education materials, including documentation, online courses, hands-on workshops and best practice technical guides.
• Conduct live and virtual training sessions to enable customers and employees to successfully implement and utilize AI solutions.
• Work closely with cross-functional teams , including product developers, engineers, and customer success teams to stay updated on AI advancements and best practices.
• Stay informed on AI education methodologies and the latest technologies to ensure industry-leading training content.

Knowledge Management & Content Optimization

• Own and maintain the Knowledge Management System (KMS), ensuring content is searchable, structured, and up to date on AI advancements and best practices.
• Review, edit, and publish knowledge base articles, ensuring accuracy, clarity, and alignment with organizational standards.
• Implement best practices for content tagging, indexing, and version control to enhance accessibility and usability.
• Analyze knowledge base usage metrics to improve efficiency and optimize content for relevance.
• Gather insights and feedback from training participants to refine and enhance learning programs.

Have you got what it takes?

• Bachelor’s degree in business, AI, Information Systems, Computer Science, Project Management, Instructional Design or related field or equivalent experience required.​
• Experience- 12-15 years
• Proven work experience in education, technical training, or instructional design, preferably in a tech or SaaS environment.
• Strong understanding of Generative AI, Natural Language Processing (NLP), Machine Learning (ML), and Conversational AI concepts preferred.
• Ability to translate complex AI topics into digestible, engaging learning materials for diverse audiences.
• Excellent technical English writing and editing skills.
• Strong client orientation, with an understanding of client needs and concerns.
• Excellent communication and presentation skills, with experience leading live training sessions.
• Diligent attention to detail.
• Hands-on experience with Content Management Systems (ServiceNow, SharePoint), digital learning tools, and documentation software.
• Strong organizational and collaboration skills, with the ability to work in a global, collaborative team environment.
• Ability and willingness to work in a highly dynamic environment.
• Highly proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint) as well as Visio.

What’s in it for you?

• Be a key part of a growing AI Center of Excellence, shaping how businesses adopt and leverage AI solutions.
• Work with cutting edge AI technologies and contribute to customer success.
• Collaborate with an innovative team driving the future of AI education.

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