Microsoft Senior Digital CSA Manager 

Ireland, Dublin 

807591532

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• experience in people management
• Significant and proven experience in people management where candidates have occupied a formal management position
• Extensive experience in consultative selling ideally in technical sales roles for Cloud services
• Demonstrated experience in driving change management & effective adoption within key technologies
• Proven ability to map the customer’s business process to product capability
• Strong technical understanding Azure Cloud Services with the relevant Microsoft technical certification
• Top-notch executive engagement and communication skills
• Proven ability to establish trusted advisor relationships with business decision makers
• Passion for making others successful
• Willingness to travel – up to 40%
• Preference for Dutch or a Nordic language fluency
• BA/BS or equivalent required, MBA in IT, finance, or general management preferred

Key responsibilities include:

• Drive usage growth of Microsoft Azure Cloud Services, Iaas and PaaS, thru Customer Success excellence; reducing competitive threat ; Identify and document consumption best practices and customer references to further grow the success of the CSA program

People Management

• Team Readiness & Development – Attract, develop and retain a talented team of profile CSA's, leveraging both HR & external sources to ensure a strong pipeline of future CSA candidates
• Ensure team members execute effectively, collaborate appropriately and deliver a positive impact on the organization.

Lead team to ensure intense focus on Business Value, Active Service Consumption and Customer Advocacy

• Provide support, coaching and enablement to CSA team to ensure effective delivery against the CSA Success Criteria of Active Usage, adoption, high-quality customer success plans, and customer health.

Operational Excellence

• Run the monthly/quarterly ROB process, both collecting performance data from the team and reporting performance to the Global CSA Lead and Strategy Team.
• Manage team appropriately to reach agreed to KPIs

Enable Stakeholder Collaboration and Coordination

• Help CSA resources connect to their relevant internal stakeholders and build positive relationships across other Microsoft leadership roles.