Citi Group Ops Sup Team Lead - C09 CIUDAD DE MEXICO 

Mexico, Mexico City 

806576948

Responsibilities:

• Lead a small team by providing coaching and mentoring
• Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
• Provide regular status updates for all project participants as well as creating presentations for steering committee updates
• Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
• Serve as primary liaison between the key business stakeholder and technology
• Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Create and facilitate training sessions, webcast demos, User Acceptance Test scripts, and business scenarios
• Create, manage and maintain a project plan and act as the project manager for all follow ups across various departments
• Work on multiple projects in parallel, focusing on continued delivery of regulatory client deliverables such as legal statements/performance reporting/advices/letters/notices for the America's region
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• Previous relevant experience preferred (combination of education/experience)
• Proficient in Microsoft Office
• Proactive leadership and motivational skills
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Supervisar el proceso operativo de resolución de aclaraciones asociadas a la banca electrónica, por medio de un monitoreo del cumplimiento de la estrategia de desplazamiento acuerde a la normatividad vigente con la correcta ejecución de controles asociados al proceso.
Asesorar a analistas de aclaraciones para la atención de casos en proceso y escalados de acuerdo a al motivo de reclamo expresado por el cliente.
Impartir capacitaciones y reforzamientos para a la atención de las aclaraciones con motivos de reclamo implementados y nuevas iniciativas.
Garantizar la correcta generación de solicitudes y desarrollos así como la parametrización del sistema para la atención de aclaraciones
Dar solución o en su caso escalar situaciones que por facultades no puedan ser resueltas por el Supervisor.
Fomentar un clima laboral optimo para el desempeño de los colaboradores.

Time Type:

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