Netflix Assistant General Manager Netflix House - Galleria 

United States, Texas, Dallas 

806336879

As theAssistant General Manager, you will assist with all aspects of Netflix House - Dallas, including developing staffing plans, recruitment and hiring, training, vendor coordination, overseeing daily operational flow, driving revenue growth, financial accountability, and all other factors of the operation, ensuring a best-in-class Guest experience.

This role reports to the General Manager and is based in.

What you will do:

• Assist the General Manager with the overall on-site operations for a Netflix House location, ensuring operating within budget.

• Lead teams and drive various operational initiatives, providing guidance, support, and training to ensure alignment with business objectives.

• Develop hiring strategies for operations teams and guide third-party vendors to ensure operational coverage and service quality.

• Demonstrate a strong understanding of building and managing labor scheduling models, ensuring the appropriate staffing levels while considering operational needs and employee preferences in accordance with local, state, and federal regulations.

• Adapt quickly to changing circumstances and help the team pivot as needed to meet business demands.

• Optimize ongoing operations to achieve maximum efficiency and best-in-class Guest Service.

• Manage vendors, coordinating with them across all operational aspects.

• Align with key stakeholders across Live Experiences, consumer products, finance & strategy, legal, human resources, and content teams.

• Promote and foster a mindset of continuous innovation in a flexible and agile work environment for internal teams and external partners.

• Foster a safety-focused culture by participating in the safety committee and collaborating with the Safety and EHS team

• Serve as a Manager on Duty (MOD) for select shifts.

What we need from you:

• Demonstrated 5+ years of operations management experience ideally in the themed entertainment, retail, restaurant, or hospitality industries.

• Strong knowledge of hiring practices and training & development strategies.

• Demonstrated knowledge of shift-based labor scheduling and the ability to balance operational efficiency with employee satisfaction

• Experience managing direct and indirect teams in agile and dynamic environments, responding to changing priorities and needs in a fast-paced setting

• Drive a safe, efficient, and fan-centric Netflix House by ensuring EHS compliance, operational excellence, and vendor safety while fostering innovation and profitability.

• Excellent communication skills, both verbal and digital.

• Excellent leadership skills.

• Strong desire to think outside the box and innovate.

• Strong financial acumen.