SAP SAP Early Career Talent - Value Delivery HUB 

Mexico, Mexico City 

806334959

What you’ll do

Expected start date: August/September 2024

Contract Duration: 2 Years

• Monitor and track CMS (Customer Management System) data to facilitate accurate bookings and order processing.

• Conduct reconciliations between invoice pools and accounts receivable to ensure accuracy and resolve discrepancies promptly.

• Manage tickets to obtain critical information such as customer inventory, billing plans, and clarification on booking issues.

• Assist in collecting purchase orders from customers to facilitate smooth order fulfillment processes.

• Coordinate with customers to obtain necessary tax certificates required for transactions.

• Guide and facilitate the process for registering as an SAP supplier based on specific customer requirements.

• Complete required templates and documentation to resolve issues and unblock customers or partners as needed.

Who you are

• Bachelor’s degree in Business Administration, Finance, or a related field preferred.

• Proven experience in a customer service role, preferably within an industrial or B2B environment.

• Strong organizational skills with the ability to manage multiple priorities and deadlines effectively.

• Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and internal stakeholders.

• Proficiency in SAP systems preferred.

• Ability to adapt quickly to new technologies and tools used in the industry.

• Handle deal support scalations and proficient follow up for commercial topics

• Confident problem solver, able to work on multiple deadlines under pressure

• Communication and interpersonal skill (verbally and written)

• Strong attention to detail and deliver excellent quality

• Proficiency in English (both verbal and written).

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