Technical Delivery
Participates and leadsof customer requirements and constraints.
Participates in project planning and contributes to risks, issues,
Contributes to, and delivers against, a Work Breakdown Structure.
Pre-Sales Support
- Collaborates with internal stakeholders (e.g., Solution Architect, Account Delivery Executive, Pursuit Lead, Sales Solution Specialist) in the pre-sale process by understanding business requirements andprovidingindustry and technical input and/or solution offerings to help shape the deal. Supports drafting proposals and/or statement of work (SOW).
- Providesinput on staffing and skill requirements for delivery to Resource Deployment, Technical Delivery Managers (TDMs), and/or Project Managers.
Technical Delivery
- industryand technology strategies to map customer/partner requirements to the adoption and optimization of Microsoft technology solutions.
- Engage others appropriately to understand and define customer requirements.
- Participates in project planning and develops project documents byidentifyingthe risks and dependencies. Communicates the business value of planned solutions to customers/ partners.Identifiestechnical and business risks in programs and proposes mitigations.Assistsproject managers/architects in preparing for steering committee (e.g., developing artifacts). Manages their schedule and communicatestoproject leads. Generates and delivers Work Breakdown Structure (WBS).
- Implement solutions and mayprovide
- Manages escalations, analyzes situations, and coordinatesappropriate resourcesto resolve issues by following delivery practices, considering cost implications, and engaging in conversations with internal and external stakeholders (e.g., Customer Service and Support, Project Manager, Solution Architect, Product Group) as needed.
- Proactively manages executive-level customer/partner/stakeholder relationships toidentifyand contribute to the drivers of satisfaction and dissatisfaction,determinethe root cause, andestablish
Intellectual Property Management
- Acts as an ambassador in consumption of intellectual property (IP) byleveragingand/ormodifyingexisting IP or creating repeatable content where applicable.Providesfeedback on Managed IP for continuous improvement, reports IP gaps, reviews IP to be considered for harvesting and curation and ensures it is logged for consumption. Improves Managed Standard Offerings (MSO) quality and collaborates with portfolio and solution teams of the domain byproviding
- Identifiesopportunities to expand or accelerate the adoption and consumption ofthe cloudand Microsoft technologies. Asappropriate,facilitates
- new technologiesor services based on business demands and industry trends. Obtains relevant accreditations and certification(s) asadvisedby domain leadership team.Identifiescertifications and readiness plans in partnership with domain Chief Technology Officer (CTO). Leads orparticipatesin relevant technicalcommunities, andconducts training sessions to evangelize technology and/or offerings based on availability. Mentors teammembers and acts as a technical advisor for stakeholders byproviding
Operational Excellence
- Completes operational tasks and readiness and ensures timeliness and accuracy.Follows