Airbnb Senior Staff Manager Experience Research – Global Operations 

United States 

804531730

A Typical Day:

• Lead research strategy across Global Operations, ensuring that these experiences drive value for our community and meet Airbnb’s high quality standards.
• Conduct and advise on qualitative and quantitative studies within core focus area and as a member of UX Research Leadership across the UXR team.
• Facilitate alignment among Product Managers, Designers, Writers, Customer Support teams, and partner organizations on project plans including goals, scope, and timeline.
• Collaborate closely with other leads and adjacent teams to identify new or foundational research questions, anticipating the needs of the organization and informing early decision making.
• Communicate effectively with stakeholders from across the company, including senior leadership.
• Lead, manage, coach, and mentor a team of individual contributors to deliver insights across the wide variety of areas within Global Operations.
• Execute in a fast-paced environment with ambiguity.

Your Expertise:

• 12+ years industry experience, using both qualitative and quantitative research methodologies.
• 5+ years managing UX researchers.
• Experience with a wide range of qualitative and quantitative research methodologies and a strong understanding of industry best practices.
• A demonstrated track record of delivering impactful insights within complex or technical problem spaces.
• Exceptional written and verbal communication skills.
• Strong experience managing in a remote working environment.
• Past work in a horizontal product space.
• Past experience leading research in at least one of the following areas: Trust, Safety, Customer Support, Privacy, or a related area.

Bonus experience:

• Advanced degree in Human-Computer Interaction, Sociology, Psychology, Anthropology, Cognitive Sciences.
• Background in leading research on sensitive topics.
• Experience in multiple areas of Trust, Safety, Privacy, Customer Support, and identity.
• Past close collaboration with other research functions, including Market Research or Consumer Insights

Offices: United States