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JPMorgan Corporate Travel Advisor II Philippines, Quezon City 803942529
02.07.2024
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As a Corporate Travel Advisor in FROSCH (CTJ), you will support both internal and external customers with questions related to reservations and escalated situations. You will take the necessary steps to recognize, research, and resolve issues through diagnosis and discussion of a particular problem with a focus on delivering service excellence. You will also pro-actively work with external providers to negotiate an appropriate resolution and to minimize costs in a timely manner, while ensuring a seamless customer experience.
Job responsibilities:
- Respond to customer inquiries related to travel arrangements and resolve issues by focusing on short and long-term fixes
- Collaborate with internal teams to troubleshoot, learn, and deliver timely resolutions holding a high regard for call quality and accuracy
- Support online booking tools and information regarding all client programs, products, and procedures
- Negotiate with vendors and external customers to reach an acceptable resolution for all parties including issues with loyalty points, redemptions, program exceptions, waiving of fees, etc.
- Monitor and manage agent advisor errors, escalations and customer exceptions and update the information in a database used for tracking purposes
- Assist other travel advisors with questions on a real-time basis related to traveler policies and different booking applications, coaching advisors on best practices to service all customers
- Maintain a favorable working relationship with all departments to result in increased quality and customer service levels
Required qualifications, capabilities, and skills:
- High School Diploma or GED
- Must have at least 5 years of travel advisor and Sabre experience.
- Effective communication and interpersonal skills
- Working knowledge of appropriate Microsoft office programs such as Excel, Word, and Outlook.
- Knowledgeable with US Geography
- Advanced proficiency in using multiple screens in an online environment
- Ability to work independently and also function as a team member
Preferred qualifications, capabilities, and skills:
- Sabre 360 is preferred
Shift / Schedule Information:
Work schedules will vary. Candidates must be able to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter. This position requires that you attend the training as scheduled. The training hours may not coincide with your regularly scheduled hours.
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