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Tesla Desktop Support Technician Operations United States, Texas, Austin 803885631
23.06.2024
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What You’ll DoWhat You’ll Bring
- Provide onsite and remote support for Tesla organization. Responsible for troubleshooting and resolution of computer and mobile device hardware and software issues, telephony, printers, and networking
- Work with Backups, Active Directory, Exchange, Azure, and Windows server environments
- Work with ECM, Imaging, packaging, scripting - Python or PowerShell
- Work with enterprise remote imaging and administrative tools including SCCM, JAMF, Intune
- Maintain and work with wireless technologies, LAN, VPN, DSL
- Create, edit, and improve technical articles and other procedures for systems at Tesla
- Work with the team lead, elevated set of permissions to address more challenging work within Active Directory, Office 365, and software licensing
- Perform in compliance with policy guidelines and within time frames as defined in the team's SLAs and/or project requirements
- Troubleshoot Windows 10 & 11, Mac OS, iOS & Android mobile operating systems
- Minimum of 4 years of experience with desktop support experience
- Minimum of 4 years of experience within a Windows and Mac environment, some Linux is preferred
- Degree in Information Technology, Computer Science, or equivalent experience
- Excellent customer service skills, strong attention to details with excellent follow up
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