Tesla Service Advisor 

India, Maharashtra, Mumbai 

803710087

· Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention

· Return missed phone calls, email within shortest possible time

· Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention

· Accurately record issues and data into system. Attention to detail critical

· Conduct Transactions w/ system; walk customer through correction and provide summary.

· Communicate estimated completion time, regular updates and follow through on each customer vehicle.

· Coordinate the detail of every vehicle prior to delivery.

· Coordinate the delivery time or pick up with each customer.

· Follow up with Customer on services provided; ensure they are satisfied with the work performed.

· Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles

· Operation and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment

· Understanding of basic automotive techniques related to repair and servicing of automobiles

· Ability to follow oral and written instructions with attention to detail

· Willingness to learn new and innovative automotive technologies

· Establish and maintain cooperative working relationships with those contacted in the course of work to include the public

· Perform detailed daily record keeping and reporting

· Effectively handle multiple priorities, organize workload, and meet deadlines

· Work in a team-based environment and achieve common goals

· Dealer Management System(s), Outlook, and MS Office

· Associate Degree or certificate in Automotive Technology, preferred

· Retail automotive service experience, preferred

· Fluency in English and local languages