Tesla Customer Experience Specialist Vehicle Handover Full Time - Bristol 

United Kingdom, England, Bristol 

803527509

• Welcome customers and provide an exceptional handover experience.
• Conduct key handovers, ensuring all documentation is completed.
• Offer guidance on vehicle features and answer customer queries.
• Maintain high vehicle presentation standards at collection sites.
• Assist in moving vehicles to designated areas.
• Manage appointment flow to optimise efficiency and reduce wait times.
• Support Tesla Direct deliveries when required.
• Coordinate with other members of the Tesla team to provide a seamless and exceptional customer experience.
• Always maintain a positive and professional attitude, providing an excellent customer experience that is reflective of Tesla's values.

General Duties:

• Work flexibly to support sales and delivery needs.
• Accurately track and update customer details in internal systems.
• Share best practices across locations.
• Educate customers on Tesla’s ecosystem and available solutions.
• Execute administrative duties, including contract completion and finance.
• Manage additional duties as needed to support business requirements.

• Excellent interpersonal skills with a passion for customer service.
• Strong knowledge of Tesla’s products and the ability to communicate clearly.
• Proactive mindset with strong problem-solving abilities.
• Ability to multitask in a fast-paced environment.
• Flexibility to work weekends and evenings.
• Passion for Tesla’s mission and customer experience.
• Full UK driving licence held for at least two years with no penalty points.