Amazon Sr Customer Experience CX Strategist AWS Private Pricing Program 

United States, Washington, Seattle 

803251078

Key job responsibilities
• Application of human-centric approaches for strategic initiatives with cross-functional groups across 3PX and Private Pricing.
• Operationalize data (i.e. user feedback, technical constraints, business analytics, and usability findings) to translate business goals and recommend new approaches, policies, and procedures for continuous improvement.
• Own the Customer Experience (CX) Intake Mechanism to help GDSP builders have successful launches and adoption of their idea by considering the implications their ideas have on the Private Pricing Experience and providing recommendations, with input from other 3PX leads.
• Manage multiple projects simultaneously. For select launches, coordinate end-to-end activities with teams across and external to GDSP to execute against timelines.
• Use expertise and judgement to work across teams for complex initiatives; work backwards from the customer through discovery, design, and execution.
• Deliver independently with a bias for action oriented on results; take the lead on both tactical and strategic initiatives.
• Define, measure, and analyze post-launch metrics to continuously optimize design and end-to-end experience.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?Inclusive Team CultureMentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance

- Bachelor’s degree or equivalent post-secondary degree in business or related field
- 7+ years of experience delivering end-to-end design solutions in B2B and B2C settings

- Demonstrated experience defining program requirements, managing resources, identifying and mitigating risks, and using data and metrics to determine improvements.
- Facilitation skills and experience leading diverse teams through iterative, human-centric sprints and workshops
- Experience using best practices for user-centered design process (i.e. Design Thinking) and prototyping tools such as Figma, Photoshop, Illustrator, Virtual Whiteboarding tools (i.e. Mural, Miro)
- End-to-end experience driving a large cross-functional workstream with a variety of stakeholders
- Impeccable communication (verbal and written) and interpersonal skills
- Strong track record of iterative design and delivery, from inception through implementation and continuous improvement