Netflix Program Manager Global Curriculum 

Philippines, Manila 

80272570

Main responsibilities:

Needs Assessment

• Using a variety of inputs, perform a gap analysis to address performance problems and maximize the impact of new and existing learning solutions
• Prioritize the identified gaps and recommend curriculum-based interventions for technical and behavioral skills
• As a strategic partner to the CS business, partner with stakeholders to assess the training needs of the ongoing initiatives in the Netflix CS space
• Use data to identify trends, gaps, and opportunities related to agents' performance

Instructional Design

• Research content and collaborate with cross-functional subject matter experts to design and develop accurate, globally consistent training content (e.g., facilitator and student materials, presentation media, job aids, and knowledge checks)
• Develop solutions (e.g., instructor-led, virtual, e-learning, blended, etc.) that provide relevant, challenging, and engaging learning experiences
• Finalize materials through reviews, Train-the-trainers, pilot tests, etc.

Program Management

• Be responsible for a portfolio of learning programs, being the primary point of contact for the team and stakeholders
• Define, document, and maintain the program's scope, ensuring it is always up to date, in line with the business needs, and constantly innovating
• Create, track, and maintain action plans, being able to coordinate and delegate work with other colleagues or partners
• Communicate clearly inside and outside the team about program status and roadmap
• Use data to demonstrate the impact of training programs

Stakeholder Management

• Develop a trusting partnership and work closely with global and regional stakeholders to ensure alignment around key priorities
• Stay connected with regional L&D teams and local BPOs to foster working relationships and anticipate needs
• Develop a communication strategy to inform and influence team members and CS stakeholders

What You Should Have

• 8+ years of experience designing soft skills and tools learning solutions for a variety of job levels, from entry-level to senior leadership

• Strong communication skills in English (verbal and written)

• Experience designing for call center, service, or retail positions

• Experience designing and developing a variety of learning offerings, from infographics, e-learning courses, and to multi-week classroom experiences

• Proficiency with at least one e-learning authoring tool (Articulate Rise a plus) and experience working with Docebo or another LMS

• High level of independence and ability to manage your own time and projects effectively

• Experience in managing learning programs and coordinating learning activities

• Ability to thrive in a fast-paced, results-oriented, data-driven environment

• Ability to manage simultaneous projects while maintaining excellent attention to detail

• Experience collaborating and communicating effectively in a multicultural international environment

• Facilitation and coaching experience for various audiences is a plus

• A passion for data analysis and storytelling

• A passion for continuous improvement and keeping current on the latest trends in learning