Citi Group Client Service Officer Cantonese & Mandarin Competency 

Malaysia, Penang 

80252843

We are pioneer in integrating servicing into client relationship building. Joining CitiService, you will be given exciting opportunity of participating in client servicing:

• Proactively manage a local portfolio of client service relationships and ensure clients are satisfied with and trained on Citi’s products and services

• Act as focal point of client contact in the overall service relationship, partnering closely with Relationship Management and Product to bring a cohesive support structure and responsiveness to the client

• Take ownership of client servicing issues and facilitate their resolution

• Provide all post sales customer service and handle customer telephone / e-mail enquiries which include product information, customer complaints, system support, investigation/ information request, transaction monitoring, financial and non-financial transactions initiation

• Offer prompt, competent and quality customer services which include:-Diligent analyses of customer enquiries upon receipt.

• Investigate/follow-up with internal suppliers and provide prompt update / solutions to customers to ensure customer satisfaction

• Handle customer complaints.

• Assist in the overall departmental and client process improvement initiatives.

• Driving query reduction

• Work on ad hoc projects for the department

As a successful candidate, you’d ideally have the following skills and exposure:

• Minimum 5 years of banking experience, preferably in customer services or marketing support or operations

• Ability to multi-task with strong organizational and time management skills per the needs of banker teams and clients

• Ability to problem solve and analyze data with demonstration of attention to detail

• Able to absorb and maintain large amount of information on products and operations

• Strong verbal and written communication skills

• Proficiency in spoken and written English, Cantonese and Mandarin

• Client facing experience; strong background and interest in the fields of operations, customer focus with excellent communication and interpersonal skills

Education:

• Bachelor's/University degree or equivalent experience

Time Type:

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