Your key responsibilities
- Serve as the single point of contact (SPOC) responsible for executing day to day tasks related to your engagement/s
- Monitor and allocate work to team
- Responsible for executing, quality control and reporting daily status to the internal leadership team as well as to our user groups.
- Conduct review of deliverables for quality assurance
- Responsible for meeting contractual SLA's
- Adhere to practice protocols and other internal processes consistently
- Be an integral part of the Global and/or Local Client Service Delivery team
- Conduct complete review of client deliverables for quality assurance and ensure the team has adhered to the process protocols.
- Go to person for the analysts for process specific clarifications
- Review and escalate issues and queries
- Develop a high level understanding of all the work streams of EMS and collaborate with different work streams as required by the business
- Be involved in coaching of team members
- Assist Tax Seniors in managing clients/projects
- Effectively delegate work to the team
- Ensure that the work done is within the budget and deviations have valid reasons/explanations.
- Leverage ideas from other engagements and experiences to enhance effectiveness of work, discuss with team leads on good practices to be implemented across all engagements
- Regularly communicate your progress and project status to the Team Lead
- Take ownership of your schedule and proactively seek work when necessary to meet your annual goals
- Understand your team’s role within the engagement and take ownership for connecting the various work streams serving the client and the client deliverables they are responsible for
- Focus on efficiencies and continuous improvement - challenge existing processes where inefficient or redundant
- Handle issues and escalate to leadership
- Should be able to work in a virtual world with teams globally
- Help in training, mentoring and coaching team members
- To work closely with the Senior to give inputs on the bottom quartile and help them come up the learning curve
Skills and attributes for success
- Strong in MS Office - Competent with using spreadsheets for data manipulation and review.
- Good knowledge of other MS Office applications especially MS Word and MS PowerPoint
- Technically versatile and able to work with data from various sources of various complexity and formats
To qualify for the role, you must have
- Proficient in English
- Clear verbal communication
- Professional and structured written communication
- Listening skills to respond effectively to instructions
- Should be able work in a team
- Self assured & self-motivated attitude
- Organized and deadline focused
- Systematic Skills
- Detail orientated / Attention to detail
Ideally, you’ll also have
- Prior experience of project management (being a part of any small project as a team member to handling small projects on their own)
- Knowing a foreign language
- Any Certification courses on operation management, Client management
What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.