Uber Safety Investigation Specialist II 

United States, West Virginia 

801547817

About The Role

The role requires someone who can own and take ownership of a complete incident and not just a contact. The team does not deal with issues such as cancellation and route, but more in terms of a rider being harassed or a partner being assaulted.

Your Impact in Role

• Provide world class customer support through emails and phone calls for companies and their employees
• Work on critical safety incidents reported by riders and driver partners.
• Document all incidents on JIRA (The safety incident reporting feature)
• Collaborate with partners and work towards any solution ideal for the incident.

The Experience You’ll Bring

• Native Mandarin speaker with exceptional English written and verbal communication skills
• Resistance to stress and pressure of working with high severity cases
• Experience working in a highly detail-oriented environment, demonstrating a high degree of diligence and accountability
• Open to all modes of support (email, phone support)
• Strong eye for detail which includes identifying customer problems swiftly and accurately while solving queries as this can impact company relations

Working Hours

• Shift work either 8AM - 5PM, 10AM-7PM or 3PM-12AM (based on business needs)
• Total 40 hours a week, 5 days, 8 working hours every day
• Willingness to work during public holidays rotating day/night shifts, rotating weekend offs
• 50/50 monthly hybrid work from the office and home

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .