Uber Premium Customer Support - Autonomous Vehicles 

United States, West Virginia 

800939276

What's Unique About This Role

Please note that this role requires flexibility, as you will be working overnight and swing shifts. These shifts are crucial in supporting the operation of Uber's cutting-edge autonomous vehicle program.

What You'll Do

• Demonstrate empathy while solving customer concerns related to Uber’s AV deliveries.
• Deliver high-quality customer support and customer satisfaction while solving complex inbound or outbound customer issues.
• Work on both phone and ticket-based cases, and resolve escalations.
• Conduct root cause analysis and present findings to the team.
• Highlight common ticket types/issues to the Team Lead and provide feedback for process improvements.

Basic Qualifications

• FOR INTERNALS : At least 6 months of experience in retail, hospitality, or customer service in-person or in a contact center environment.
• FOR EXTERNALS : At least 1 year of experience in retail, hospitality, or customer service in-person or in a contact center environment.
• Comfortable operating in multiple modalities (phone, email, ticketing systems).
• Empathetic and passionate about resolving customer issues efficiently, politely, and professionally.
• Excellent communication skills and a customer-first mindset.
• Willingness to go above and beyond to deliver a world-class customer experience.
• Comfortable and personable when handling customers via phone or email.
• Ability to quickly adapt to change in a fast-paced environment.
• Willing to work evenings, weekends, and overnight or swing shifts.

Preferred Qualifications

• Ability to multitask, prioritize, and manage time effectively.
• Proficient in G-Suite tools (Google Docs, Sheets, etc.).
• A keen interest in identifying opportunities for improvement and advocating for customers.

For Phoenix, AZ-based roles: The base hourly rate amount for this role is USD$20.50 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link .