Uber Enterprise Franchise Account Manager Uber Eats m/f/d 

United States, West Virginia 

800739689

Client Success and Retention

• Serve as the primary point of contact for assigned client accounts, fostering strong relationships and ensuring high levels of customer satisfaction.
• Conduct regular account reviews to assess client needs, usage patterns, and potential growth opportunities.
• Mitigate churn risks and improve upsell or cross-sell chances. On larger accounts, works with CSM and AC roles to coordinate a holistic approach to customer health. On smaller accounts, takes direct ownership of monitoring and improving customer health metrics (e.g. improving defect rate, order reject rate, time open for orders on platform : business open hours ratio, monitoring efficiency of ad spend, etc.)
• Resolve conflicts and advise clients on ways to optimize their use of our products or services.

Sales Strategy and Execution

• Develop strategic account plans to maximize revenue potential. Meet or exceed sales targets.
• Collaborate with sales, marketing, and product teams to execute targeted upsell and cross-sell campaigns.
• Analyze sales KPIs, trends, and growth opportunities to provide actionable recommendations for team improvements

About you:

• Minimum of 3 years of full-time experience, ideally in a fast-paced client-facing role, preferably in the food delivery or technology sectors.
• Excellent communication skills in English and German.
• Experience handling enterprise partnerships
• Ability to flex your analytical skills and use data to influence decision-makers and quantify opportunities
• Speed, resourcefulness, and go-getter mentality. You are comfortable working in a fast-paced environment and navigating ambiguity
• Ability to handle the big picture and the tiny details. You are organized, timely, and ensure nothing gets missed; you are also attuned to strategy and consistently come up with new ways to create or contribute to our partnerships
• Coachability, interest in implementing feedback, and dedication to the improvement of your craft and our team's development
• You’re the kind of person who calls their Grandma on her birthday

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .