Verint Product Support Engineer - WFM 

India, Karnataka, Bengaluru 

800339836

Shift: Rotational

Work experience: 3 to 7yrs

Educational Qualification: BE/Btech

Principal Duties and Essential Responsibilities:

People Specification:

 At least 3-7 years’ experience of providing technical support service to clients, preferably gained from within the Telecommunications.  Expertise on Forms, Form designing, Evaluations, AQM, Speech Analytics, Reports, Quality Management\Monitoring.  Knowledge on both architecture and functional aspects of Verint products or any similar products.  Experience in installing/supporting products preferable Verint I360 suite or any similar products.  Expertise on “Recording”, Forms, Form designing, Evaluations, AQM, Speech Analytics, Reports, Quality Management\Monitoring.  Sound Knowledge in databases (SQL server 2005, 2008, 2012 and beyond) and SQL Queries. Should be able to understand and code medium to complex SQL queries.  Experience in log analysis, preferably with enterprise level application servers like WebLogic, Speech analytics, Quality management, Reports and Forms.  Strong communication skills written and verbal experience in documenting customer issues with ability to tailor the explanation of technical concepts to the audience and to be required to author technical articles to document found solutions.  Knowledge on Web Servers (IIS, Web logic, Apache Tomcat) would be plus  Good knowledge of Windows operating System (Active Directory, DNS, DHCP) would be plus.  Knowledge on Citrix XenApp, and VMware ESX.  Be required to participate in on-call rotations.