Microsoft Senior Critical Infrastructure Platform Services Manager 

Ireland, Dublin 

800087115

our culture every day and we need you as a) Manager

As aSenior (You will manage a team thatis responsible forthe Cinfrastructure across our unified global datacenters; managing the demand planning and capacitythe world's most advanced cloud infrastructure. You will work on

Our infrastructure is

Required Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or related field AND technical experience in software engineering, network engineering, service engineering, or systems engineering

• OR equivalent experience.

or Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or related field AND technical experience in software engineering, network engineering, service engineering, or systems engineeringOR equivalent experience.
  
• Technical experience working with large-scale cloud or distributed systems.
• Extensiveeople management experience.
• Management Information Systems (MIS), Microsoft Certified Solutions Expert (MCSE)/Microsoft Certified Solutions Developer (MCSD), or other Engineering Certifications.
• Experience working\supportinglarge scaleproduction datacenters

People Management and Support

• Managers deliver success through empowerment and accountability by modeling, coaching, and caring.

• Model - Live our culture; Embody our values; Practice our leadership principles.

• objectives

• Care - Attract andretaingreat people; Knoweach individual’scapabilities and aspirations; Invest in the growth of others.

Technical Knowledge and Expertise

• Develops end-to-endexpertisein service and/or system design, interactions between technology layers and components, functions of infrastructure, and dependencies at scale. Develops team's end-to-end technicalexpertise, regularlyidentifyingskill gaps and raising the collective bar on the team's skill set in alignment with industry standards. Takes ownership of service design by driving efforts within an organization toidentify, define, recommend, andbuildoptimalconfigurations of technology solutions with consideration for cost management. Adjusts configurations and defines infrastructures to improve the availability, reliability, efficiency, observability, and/or performance of supported products and services. Leverages technicalexpertisetoidentifyand design, deliver, andoperatesolutions across organizations. Drives reviews with the engineering teams that develop and/or manage services,identifying

• expertiseas the technology landscape evolves,maintainingawareness of industry norms. Uses knowledge to drive the adoption ofnew solutionsacross engineering teams working with related products within an organization. Makesexpertise

• Provide Subject Matter Expertise in the deployment ofvarious platformtechnologiesat scale (Windows OS, Linux OS, Hyper-V, Active Directory, DNS, PowerShell scripting, data protection technologies and more)

• Perform technical analysis and lead the design architecture ofcritical infrastructure platformplans for the enterprise, analyzingplatform& security requirements of the business and architect solutions that includehighly availableand resilient designs.

• Own and drive technical roadmap and strategy, through effective collaboration with architects, engineers, and senior leaders.

Operational Excellence

• platform infrastructure, ensure SLAs and KPIs are met andmaintained,maintain& improvesecuritypostureof environment,executeOSand firmware patching,provide24/7/365 service and infrastructure operations support,maintaincompliance,supportbuilds and deployments,end of life refreshes,andservice

• Execute continuous improvementin the environment toautomate manual processes,improve security, availability, and overall support for critical infrastructure in the environment.

• Manages teams of engineers to implement reliable, scalable, and high-performance solutions across teams. Contribute to design documents. Own implementation and rollback plans. Maintain quality checklist and related documentation, unblocking as needed.

• monitoring, andtaking actionon telemetry data and provides guidance on telemetry analytics to betteridentifypatterns that reveal errors and unexpected problems that are affecting the system availability, reliability, performance, and/or efficiency. Manages the development of scripts and/or automation across a team andleveragesan understanding of solutions to define, develop, measure, track, change, and improve the quality of telemetry pipelines that support automated monitoring and incident response.

• identifythe level of impact, troubleshoot issues, and deployappropriate fixesto resolve root cause(s) and prevent incident recurrence across related products. Ensures that Service Engineers within their organization have the technical knowledge and resourcesrequiredto respond to incidents and makedifficult decisionsbased on business impact. Ensures relevant engineering teams, stakeholders, leaders are alerted to customerimpactingissues. Ensuresmajor issuesare escalated to other teams as needed. Ensures postmortems are conducted. Ensures key details related to incidents and their resolution are shared through post-mortem reports and regular review meetings. Provides clarity duringincidents, helpsdetermineimpact and define the scope of severity, andfacilitatesdevelopment of incident response and resolution guidance.

• disseminatingrelevant information. Guides team toidentifypatterns of violations and implement automations for prevention. Works with security, privacy, and compliance teams toidentify

Project Management

• Lead and manageplatformengineering projects frominceptionto completion using Agile methodologies and DevOps-based tools, ensuring alignment with organizational goals and priorities.

• Oversee sprint planning, backlog grooming, daily stand-ups, and manage timelines and budgets, ensuring effective collaboration and communication within the team.

• Identifiesand includes all stakeholders in decisions andrepresentstheir organization with partners, customers, and external stakeholders,maintainingactive engagement so issues can beresolvedand mutualobjectives

• coachesother engineers to help themidentifyand propose relevant solutions.

• Embody ourand