Wells Fargo Contact Center Testing Coordinator 

United States, Arizona, Chandler 

799136395

In this role, you will:

• Help to support testing coordination and reporting across multiple teams and 3rd party vendor partners.

• Manage multiple stakeholders between product teams, technology teams, line of business partners, and 3rd party vendors.

• Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives

• Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations

• Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business

• Work independently to make recommendations for support function by providing support and leadership

• Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience

• Collaborate and consult with team leaders in developing project plans, policies and procedures

• Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners

Required Qualifications:

• 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Knowledge of Octane & JIRA for testing documentation and process updates

• 3+ years of testing strategy & coordination of large complex programs, or equivalent

• Knowledge and understanding of contact center applications (IVR, call routing, workforce management, quality management, etc.) and the integrated nature of a contact center ecosystem

• Excellent written and verbal communication skills

• Experience with one or more Agile tools used for tracking user stories or backlogs, such as Confluence or Jira

• Ability to quickly establish credibility to build and maintain effective working relationships

Job Expectations:

• Ability to work on-site at one of the posted work locations – hybrid work model

• Ability to support some non-traditional business hours to support communication and conidiation with offshore teams and off hour deployments.

• This position is not eligible for Visa sponsorship

301 S. Tryon St. Charlotte,NC

2800 S Price Rd. Chandler,AZ

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.