Bank Of America Team Leader 

India, Haryana, Gurugram District 

79858705

Process Overview*

Global Investigations process deals with handling of payment related queries received from banks, internal BOA departments, customers, nostro outstanding & returned payments. All queries require detailed analysis & resolution as per standard timelines. The team handles Investigations for all currencies arising for Asia, EMEA & US regions.

Job Description*

The associate will report to an FLM and will be working as an IC
Associate will be responsible for resolving queries raised by clients, internal departments, BOFA branches and External Banks and providing a resolution in a timely manner
Deliver and manage individual targets and contribute towards process metrics
Understand, interpret process procedures and regulations

Responsibilities*

• Investigating and identify root cause for an enquiry
• Contact external banks through SWIFT correspondence messages
• Pass payments adjustments entries on client accounts, internal accounts & nostro accounts
• Review nostro accounts & ensure all outstanding debits & credits are cleared as per timelines
• Follow up with external banks for details, confirmation and recall of funds
• Verify Correspondence & Payment adjustments as per currency cut-off
• Responsible for handling Project Investigations on GIN and PEGA Platform
• Co-ordinate with teams onshore/offshore in day to day activities
• Verify and handle critical case types within assigned profile
• Identify training gaps and conduct refresher training within the team
• Actively participate in design discussions and provide inputs in transformation projects
• Works meticulously as per defined procedures and highlight anomalies as per recent changes in the process
• Thoroughly familiar with the Payment Concepts. i.e., MT 103/202/110/111 etc
• Thoroughly takes care of all process updates and assists the team to understand the content.
• Thoroughly familiar with the defects, deferred defects and workarounds in place if not fixed in the scheduled release. Educates team accordingly
• Deliver with accuracy and timeliness on all project tasks as they arise
• Escalates issues to the BACI Leadership team as they arise

• Assist the supervisors in preparing various process reports

Requirements*

Education* :Graduate or Post Graduate – Commerce (B.Com) or MBA (Finance)

Certifications If Any : NA

Foundational skills*

• Good Payments knowledge & Investigations experience
• Payments Certification would be added advantage
• Logical understanding of Payments flow
• Good Communication Skills, both verbal and written
• 5+ years relevant work experience. Prior work experience in Global Investigations is a preferable.
• In depth understanding of SWIFT payments & message types
• Ability to work on all types of cases.
• Detailed Knowledge of nostro accounts
• Should have worked on PEGA and good understanding of GIN Project
• Ability to multitask , prioritizing urgent items & meet stringent cut-offs
• Organized, methodical and customer focused
• Ready to stretch when required
• Willingness and able to own tasks to completion
• Flexible and adaptable to changing demands and shift timings
• Should be a Team player
• Ability to meet deadlines and achieve agreed targets
• Compliance centric and accountable for errors & losses

Desired skills

• Strong attention to detail and ability to work both independently as well as part of team
• Willingness to learn and adapt to changes

24*7 ( Rotational)