JPMorgan Custody Middle Office Client Facing Team - Senior Associate 

United Kingdom, England, London 

798414111

As a Custody Middle Office Client Facing Team - Senior Associate in the Custody Operations Team, you will play a vital role in the day to day management of the Custody Middle Office. You will act as a single point of contact for client’s in respect of their Trade, Cash and Asset Servicing enquiries.

Job responsibilities

• Works as part of a global team which provides direct client support across a wide variety of products and markets
• Builds strong internal and external working relationships and partnerships with J.P.Morgan clients and operational teams to ensure we provide the best in class service offering
• Provides value add client service and operational subject matter expertise for Asset Servicing as well as Cash, FX and Trade enquiries
• Performs root cause analysis of Asset Servicing such as COAC's (Common Corporate Actions) and Income, Cash, FX and Trade issues / enquiries for internal and external stakeholders and reviews opportunities to encourage them to utilise J.P.Morgan offered products for self-serviceable opportunities
• Identifies of opportunities to reduce client enquiries, improves client STP (Straight-through processing) rates for cash, FX, Asset Servicing and trade instructions, focuses on manual fax reduction and the removal of any bespoke client processes

Required Qualifications, Skills and Capabilities

• Good industry/product knowledge of Corporate Actions is essential
• Self-motivated, flexible, innovative, adaptable and analytical
• Excellent prioritisation, planning, organisational and time management skills
• Excellent interpersonal skills, confident at interacting with and communication with internal and external parties
• Ability to multitask and work in a fast paced environment essential

Preferred Qualifications, Skills and Capabilities

• Some industry/product knowledge in Trades or Cash would be advantageous