PNC Enterprise Infra Mgr Sr Accessibility Manager 

United States, Ohio 

798369728

Responsibilities:
• Assess accessibility work efforts, establish timelines to complete those work efforts, and direct the accessibility team to meet those committed timelines.
• Lead in architectural decisions and strategies for PNC’s accessibility technology and services.
• Establish and enforce governance policies, ensuring compliance with security, risk and regulatory standards.
• Lead a high-performing accessibility engineering and operations team, provide mentorship, and foster a culture of inclusion, innovation, and continuous improvement.
• Proactively develop systems and services to determine and incorporate best practices; partners with senior management team, colleagues, and stakeholders to identify and eliminate barriers to continually innovate and deliver accessible services in the most inclusive manner.
• Provide the day-to-day support of PNC’s accessibility platforms and technology.
• Engagement, empathy, and etiquette skills, with experience of working with sensitive subject matter and/or employees and partners.
• Taking an informed approach while working with emotive or highly sensitive topics.
• At least 7 years of experience in accessibility technology supporting deaf/hard of hearing, blind/low vision, physical disabilities, and non-apparent disabilities.
• At least 5 years of experience in accessibility technology, including extensive experience with digital assistive technology (ex: JAWs, Axe DevTools, NVDA, SonicCloud, Dragon Naturally Speaking, Braille terminals, closed caption services, headsets, screen magnification hardware) required.
• Knowledge of document accessibility and remediation, including Portable Document Files (PDF).
• Knowledge of U.S. and international accessibility standards required.
• A proven track record of successfully leading and delivering accessibility adoption projects in a senior leadership capacity within a regulated industry.
• Exceptional leadership, communication, and team-building skills.
Job Description

• Delivers products/services in alignment with business needs and objectives. Responsible for multiple teams or departments within the Enterprise Infrastructure function.
• Leads infrastructure planning, development strategies/initiatives and product lifecycle/service orientation; determines current and future enterprise infrastructure needs. Oversees portfolio/program/project management responsibilities. Directs financial management and risk management capabilities.
• Leads stable and secure environment, incident management, product health/patching, and the asset management lifecycle. Communicates with vendors, suppliers and executive management to ensure availability of infrastructure technologies and support.
• Designs best practices for technology architecture and management.
• Directs, motivates, develops and oversees the performance of the management team and key staff.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Hardware Infrastructure, Information Security Technologies, IT Architecture, IT Environment, IT Industry: Trends & Directions, IT Service Management (ITSM), IT Standards, Procedures & Policies, IT Systems Management, System and Technology IntegrationRoles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry-relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a moderate to large scope of responsibility is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)No Required License(s)PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

California Residents

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