Amazon Support Engineer DCOSE 

United Kingdom, England 

798336287

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.As a Support Engineer, you will work with partner teams, user stories, and hardware repair data to drive strategic improvements. You will manage feature and region User Acceptance Testing incoming requests and partner with your team to ensure testing is thorough, defects are properly identified and communicated, and that all documentation maintains high standards. You will stay up to date on applicable data center operation tooling in order to provide impactful feedback on both defects and areas of improvement before features are released. You will work directly with the various service owners and hardware design teams to collaborate on hardware repair workflow instructions. This will include authoring instructions to align with operation capability and ensure clear communication of repair steps. You will be reviewing runbooks and workflow data to collaborate with repair instruction requestors to drive operational improvements and support the needs of specific hardware. You demonstrate excellent judgment when making decisions. You clearly communicate with stakeholders and partner teams. You maintain high standards in documentation and are detail focused.Key job responsibilities
- Complete detailed testing on new features and new region tooling
- Document and communicate necessary changes before feature or tooling release to end users
- Maintain expert understanding of operational repair tooling
- Drive operational efficiency improvements through instruction modifications and creation
- Author repair workflow instructions and make updates
- Review peer authored new instructions to bar raise before release to end users.A day in the lifeDiverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Experience troubleshooting and debugging technical systems
- Experience working with device technologies under development, familiarity with flashing firmware, basic device debugging and familiarity with reading/pulling device logs
- Experience troubleshooting & maintaining hardware & software RAID

- Experience scripting in one or more language (e.g. Bash, Python, Perl, Ruby)
- Knowledge of networking protocols such as HTTP, DNS and TCP/IP